18/03/2020

Neoenergia emphasizes use of digital customer service channels

    Clients
  • Yes
  • Yes
  • Yes


 

Neoenergia informs that all on-site customer service agencies will be closed from next Tuesday, March 24th, and urges its clients to use the digital channels of the provider company to carry out services and customer requests. This instruction is part of the preventive measures implemented by the company, in line with the guidelines of the Ministry of Health, in order to contribute with the prevention of the New Coronavirus (COVID-19).​

The company is ready to service customers with the same quality and agility, through its digital channels. Over 30 options for services are available, such as: request duplicate bill, transfer of title and request reconnection. In order to access services, the client must access the provider company's website or download the app on a smartphone or tablet. The company emphasizes that all customers with e-ail addresses must register their e-mail addresses and request the e-mail charging model, thus reducing the need for on-site delivery of print bills.


SERVICE





The digital channels provided by Neoenergia provider companies are:



Customer Relationship Center

116 (Coelba, Celpe, Cosern and Elektro)



 

Sites

www.coelba.com.br

www.celpe.com.br

www.cosern.com.br

www.elektro.com.br



 

Application

IOS and Android system

 

Official Social Media Channels


Facebook

Twitter

 

SMS to report power outage

Celpe/Coelba/Cosern: 26560

Elektro: 28116


 

More information:

 

Pedro Soares

Phone: + 55 21 2217-6500 - branch 6581

mobile: + 55 21 98269-1840

Website: http://www.fsb.com.br

 

Mauro Ramos

Phone: + 55 21 2217-6500 - branch 5066

mobile: + 55 21 99273-2716

Website: http://www.fsb.com.br

This initiative is part of theIberdrola group's response to the Coronav​írus​.










 






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