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Digital Connection

Conexão Digital is a project of the Research, Development and Innovation Program (PDI) of the National Electric Energy Agency (Aneel), which aims to transform the customer journey through digitalization. Through technological innovation, the project adds value for Neoenergia's customers, offering a series of facilities, especially with the expansion of communication channels with the distributor.

Since 2019, Neoenergia has worked even harder to improve the customer experience, using data to offer a more efficient and integrated service across all channels. With this, products and services have been delivered that seek to digitize customers, providing personalized, secure and simplified service, as well as making communications more proactive and humanized.

To facilitate contact, various digital channels were made available, providing practicality and convenience, without the need to leave home. These include the app, WhatsApp and the virtual agency, which are constantly being updated to offer an efficient experience with essential services. Below are some of the services available:

  • Second copy of invoice
  • Digital invoice
  • Automatic debit
  • Consultation of debits
  • Understand your bill
  • Consumption history
  • Registering power outages
  • Reconnection
  • Payment via PIX and card
  • Debt negotiation

These services are supported by innovative technologies such as RPA (Robotic Process Automation) and Data Analytics, which help to improve various processes from tariff benefits to the operationalization of complaint responses. In addition, the automation of communication channels, such as Chatbots on WhatsApp, facilitates navigation and offers the best possible experience, using cutting-edge technologies such as NLP (Natural Language Processing) and Artificial Intelligence.

The user journey was carefully mapped out and restructured using concepts from Design Thinking and UX Design (User Experience Design), with the aim of making the digital channels easier to use, providing more agility and convenience in service. As a result, the PDI project not only benefits customers, but also brings advantages to distributors, increasing operational efficiency and reducing susceptibility to human error. 

Several initiatives were made available, including paying bills through Pix and delivering invoices via WhatsApp, bringing ease, convenience, and innovation to all. The project has also stood out for its sustainable approach and the constant search for solutions that promote energy efficiency and the reduction of environmental impact.

Through initiatives such as the promotion of the conscious use of energy and the implementation of monitoring and control technologies, the project contributes to the construction of a more modern, responsible electricity sector aligned with the needs and expectations of Neoenergia's customers and of society as a whole.

To learn more about the Digital Connection, click here!

  Service Channels

Aplicativo

Totalmente gratuito e disponível para as plataformas Android e iOS. 

Serviços on-line
Disponíveis 24 horas por dia, 7 dias por semana. Clique aqui e acesse a área logada.

WhatsApp
Envie uma mensagem para (71) 3370-6350 ou clique aqui para iniciar a conversa diretamente no seu smartphone.

Aplicativo
Totalmente gratuito e disponível para as plataformas Android e iOS. 

Serviços on-line
Disponíveis 24 horas por dia, 7 dias por semana. Clique aqui e acesse a área logada.

WhatsApp
Mande uma mensagem para  (81) 3217-6990 ou clique aqui para iniciar a conversa agora mesmo.

Aplicativo
Totalmente gratuito e disponível para as plataformas Android e iOS. 

Serviços on-line
Disponíveis 24 horas por dia, 7 dias por semana. Clique aqui e acesse a área logada.

WhatsApp
Envie uma mensagem para (84) 3215-6001 ou clique aqui para iniciar a conversa diretamente no seu smartphone.

Aplicativo
Totalmente gratuito e disponível para as plataformas Android e iOS. 

Serviços on-line
Disponíveis 24 horas por dia, 7 dias por semana. Clique aqui e acesse a área logada.

WhatsApp
Mande uma mensagem para  (61) 3465-9318 ou clique aqui para iniciar a conversa agora mesmo. 

Digital Service Channels

If you want to know a little more about our distributors and our services, talk to us! We have several digital channels available for you!

Modernização da jornada dos clientes, desenvolvimento integrado de soluções digitais e inclusão digital. 

Conexão Digital, the largest Brazilian research and development project focusing on customers in the electricity sector, was launched in 2020. The initiative is part of the strategy to modernize customer processes and journeys, creating and integrating new service channels for Neoenergia customers.

Several initiatives were made available, including paying bills through Pix and delivering invoices via WhatsApp, bringing ease, convenience, and innovation to all. The project has also stood out for its sustainable approach and the constant search for solutions that promote energy efficiency and the reduction of environmental impact.

Through initiatives such as the promotion of the conscious use of energy and the implementation of monitoring and control technologies, the project contributes to the construction of a more modern, responsible electricity sector aligned with the needs and expectations of Neoenergia's customers and of society as a whole.

To learn more about the Digital Connection, click here!

Digital Invoice

In order to contribute to sustainable development, one of the actions taken by the company's distributors is the possibility of receiving an invoice by e-mail, SMS or WhatsApp! Neoenergia has encouraged customer adherence to the new format and, between January and September 2020 alone, more than 10 million energy bills were sent by e-mail. This simple change has already led to a reduction in the consumption of approximately 55 million liters of water, which would be used in the production of paper used to print invoices.

Get your bill every month in digital format and in the email of your choice! To join, just access your distributor and register, check it out.

When you register the invoice by e-mail, you will receive your monthly account via a password-protected PDF file. All with the greatest security for you. In addition to preserving the environment, you don't lose your bill and you always have proof of residence in your e-mail box. Cool, isn't it?
Ah! When you receive the invoice by e-mail, you also have the option of paying via PIX! The QR-Code and PIX Link will be in the simplified account that arrives in the body of the email. Just click on the link or point your cell phone camera at the code and you will be directed to the payment system.

Now you have one more option to receive your bill: Via SMS! This innovation brings agility, convenience and safety to the customers of Neoenergia Pernambuco, Neoenergia Coelba and Neoenergia Cosern. And you also help the environment!

When you register an SMS invoice, you will receive your monthly account via a password-protected PDF file (the first 5 digits of your social security number) and it will always be available for consultation, without having to request a duplicate.

It's easy and practical! You can sign up to receive an SMS invoice through

the channels below:
  • Call center: 116
  • Service stores;
  • Responding to our SMS invitation to join

Don't miss this opportunity!

Neoenergia Pernambuco, Neoenergia Coelba or Neoenergia Cosern customers can also receive the invoice via WhatsApp! Innovation makes it easier for you and reinforces the digitalization trend that has been observed by Neoenergia.

This novelty brings agility, convenience and safety and helps the environment!

When you register for an invoice via WhatsApp, you will receive your monthly account through a password-protected PDF file (the first 6 digits of your social security number) and it will always be available for consultation, without having to request a duplicate. You can sign up to receive the invoice through the distributor's own WhatsApp. Contact us and select the digital invoice option. Registration is free, easy and practical!

Write down our numbers:

  • Neoenergia Coelba: (71) 3370-6350
  • Neoenergia Pernambuco: (81) 3217-6990
  • Neoenergia Cosern: (84) 3215-6001
  • Neoenergia Elektro: (19) 2122-1696

Digital Service Channels

If you want to know a little more about our distributors and our services, talk to us! We have several digital channels available for you!

Neoenergia Pernambuco

WhatsApp (81) 3217-6990.

Neoenergia Coelba

WhatsApp (71) 3370-6350

Neoenergia Cosern

WhatsApp (84) 3215-6001

Neoenergia Elektro

WhatsApp (19) 2122-1696

Neoenergia Brasilia

WhatsApp (61) 3465-9318

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