a new option of digital service. The news is, in addition to other
relationship channels, customers may send requests via WhatsApp.
The use of the tool is simple and aims at reducing face-to-face
customer service on agencies, minimizing the risk of contagion by the
new coronavirus to customers and collaborators. WhatsApp service aims
at providing digital customer service that is even more practical to
clients, including elderly people, which is the age bracket that
seeks face-to-face service more often and is the population group
most vulnerable to the complications caused by COVID-19.
talking to the provider company directly via WhatsApp or QR Codes,
the customer may be easily directed to over 50 services available,
with no need to go to an agency. Furthermore, power outages may be
reported via messages in the app by sending the number of the
contracted account, thus expediting the service.
as a means of prevention, the provider company has restricted
face-to-face services to New Connections, Transfer of Title,
Reconnection, Debt Negotiation and Project Delivery.
Celpe: (81) 3217-6990
Coelba: (71) 3370-6350
Cosern: (84) 3215-6001
Elektro: (19) 2122-1696
provider company opens its other digital channels to its customers:
Customer Relationship Center:
116 (Coelba, Celpe and Cosern)
0800 701 01 02 (Elektro)
IOS and Android system
Official Social Networks Channels :
SMS to report power outages:
This initiative is part of theIberdrola group's response to the Coronavírus.