Neoenergia's five distributors recovered 331 GWh in the first half of 2021, enough energy to supply about 1.8 million inhabitants for a month, a population larger than that of capitals such as Recife (PE). Several actions were carried out to prevent and combat energy deviations, such as regularization of clandestine customers, supervision and replacement of meters, in addition to the use of technology to prevent fraud. The initiatives are part of the strategy of the five distributors – Coelba (BA), Celpe (PE), Cosern (RN), Elektro (SP and MS) and Neoenergia Distribuição Brasília (DF) - where the volume recorded from April to June (first full period under the group's administration) is already three times higher than in the whole of 2020.
From January to June, the company's companies carried out 305,000 inspections and, in these actions, 219,000 obsolete or defective meters were replaced. With more modern appliances, dealerships strengthen control, avoiding deviations. The volume of energy recovered in the inspections was more than 227 GWh.
In the five distributors, 57,000 clandestine customers were regularized, those who do not have energy meters installed and are therefore irregular. This initiative resulted in the recovery of 65 GWh. The call is made free of charge and customers can make the request directly to the dealerships. Regular installations are safer and ensure a more reliable supply.
More than 492,000 points of the public lighting park were mapped and inspected, which generated a recovery of 64 GWh. One of the resources used by Neoenergia's distributors for this is the analysis of data, in an automated way, from satellite images, which are compared with the registration information. Systems can verify that the number of poles and their location is equivalent to the data that is cataloged in the company.
A further 10 GWh were recovered in 118 actions carried out with police support. This work is subsidized by the energy balance data of the network, carried out through information of intelligent sensors installed in strategic locations, considering studies of high complexity. The equipment allows the identification of losses.
With the company's management started on March 2 at Neoenergia Distribuição Brasília, the distributor already shows improvements in its indicators. With the integration of strategies prevention and combating deviations, the distributor ended the second quarter of 2021 with three times more energy recovered than in the whole of 2020. More than 15,000 inspections were carried out at consumer units, approximately 40,000 mapped and supervised public lighting park points and about 11,000 regularized clandestine customers.
Energy diversions harm all customers, as they promote inappropriate modifications to the network, bringing risks to life, and part of the value of stolen energy ends up being paid among all consumers. For this, Neoenergia reinforces the importance of reporting fraud. Complaints are made anonymously by the Relationship Centers or directly on the distributors' websites, in the part of Service Channels > Complaint of Irregularity.
Relationship Center for anonymous reporting:
Coelba/Celpe/Cosern/Neoenergia Brasilia Distribution: 116
Elektro: 0800 701 01 02
Digital service channels (Site and WhatsApp):
Coelba: www.coelba.com.br | (71) 3370-6350
Celpe: www.celpe.com.br | (81) 3217-6990
Elektro: www.elektro.com.br | | (19) 2122-1696
Cosern: www.cosern.com.br | (84) 3215-6001
Neoenergy Distribution Brasilia: www.neoenergiabrasilia.com.br