midst of the economic impact brought by the new coronavirus pandemic
and with a view in offering digital solutions to the more than 14
million customers so that they are able to cope with this period with
the most possible convenience, Neoenergia launches this Thursday (21) an exclusive portal dedicated to debt
negotiation. Fique em dia interactive platform adds to other
initiatives created by the Company, one of the energy sector leaders
in the country, as an option to settle outstanding bills with no need
of moving. This tool offers a number of advantages, such as payment
flexibility and differentiated conditions, in addition to be
available 24 hours a day.
a so difficult moment for most of our customers, we offer solutions
to minimize the effects caused by the pandemic. Our proposal is to
ease the access to the negotiation process in different aspects,
whether by the conditions offered or the digital feature, ensuring
the safety of our users, since they do not need to leave home”,
says Luiz Flávio Xavier de Sá”, Neoenergia’s Customer Service
the digital channel, for example, Coelba-BA, Celpe-PE, Cosern-RN and
Elektro-SP/MT customers will be able to settle their bills through a
full payment, debit in their virtual card Caixa Elo (Emergency Aid),
or pay in up to 12 installments using their credit cards, via
Flexpag. Cards from Master, Visa, Hiper, Elo and Amex brands are
accepted. For customers with more than two bills outstanding, the
company offers conditions for payment in installments, according to
the consumer profile.
access the platform through the websites of the respective
distributors and enroll using the Taxpayers Number and customer code.
Then, the consumer will be referred to the negotiation options. Upon
informing their personal data, they will view their debit and
available payment conditions.
new platform is integrated into Neoenergia’s digital transformation
process, also engaged in service digitalization. Currently, customer
service via WhatsApp is a reality for consumers. They may use this
channel to make the payments best suitable to their needs. In
addition to payments, they may clarify doubts using the app. These
service options are so successful that only in its first month of
use, in April, more than one million interactions were recorded.
Coelba: 71/3370-6350 | www.coelba.com.br
Celpe: 81/3217-6990 | www.celpe.com.br
Cosern: 84/3215-6001 | www.cosern.com.br
Elektro: 19/2122-1696 | www.elektro.com.br
This initiative is part ofIberdrola group’s response to Coronavirus .