Neoenergia reinforces importance of updating light account data by customers

    registration update; distributors

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Desktop photo with computer on distributor's website, mobile phone on the same page and light bills

Information is important for resolving demands with distributors and updating is one of the main duties of consumers

The five concessionaires of Neoenergia – Neoenergia Coelba (BA), Neoenergia Cosern (RN), Neoenergia Pernambuco (PE), Neoenergia Elektro (SP and MS) and Neoenergia Brasília (DF) – are reinforcing, together with their almost 16 million customers, the importance of updating the registration data in energy bills. This measure – one of the main duties of consumers – is important in several respects.

"The most important thing is to facilitate contact between the distributor and customers whenever necessary," recalls Leonardo Moura, Superintendent of Commercial Processes at Neoenergia. " The registration update also assists in the correct sending of invoices to the email addresses in the case of digital invoice", complements the executive.

Check out other benefits of the registration update:

Guarantee of access to 100% of the distributor's services (the non-holder of a power bill may not request a supply shutdown, for example);

Facilitate proof of address, when requested, by other bodies or companies;

Expedite the inclusion of patients who use home care in the Integrated Operations Center (IOC) list of care priorities;

Receipt of sms communications to the phone registered in cases of power outages;

Offer of new products or services.

Customers can update the registration of energy bills in the following service channels of the respective distributors:

Site, click on "Attendance", followed by "Cadastral Update";

Free teleservice, available 24 hours, every day of the week (phone and email can be updated);

WhatsApp and Service Stores (it is possible to register documents such as RG and CPF);

Required documents: RG, CPF or National Driver's License.

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