With around 17 million customers in the country, the company is reinforcing communication via WhatsApp and making it even easier to access services, such as requesting a duplicate electricity bill by voice message;in order to receive messages, customers must keep their registration up to date

Committed to strengthening its relationship with its 17 million customers across the country, Neoenergia has just expanded its communication via WhatsApp. Consumers are now receiving messages via the app about the energy supply, such as scheduled disconnections and reconnection deadlines in the event of interruptions. Another new feature is that customers can request a duplicate electricity bill by voice command. To receive information and access services via Whatsapp, customers must keep their registration up to date.

The expansion of communication and customer service via Whatsapp is part of Neoenergia's strategy to establish an ever closer connection with the customers of its five distributors - Neoenergia Brasília (DF), Neoenergia Coelba (BA), Neoenergia Cosern (RN), Neoenergia Elektro (SP/MS) and Neoenergia Pernambuco (PE). Messages are transmitted immediately and securely, with no risk of loss or late receipt of information.

"The initiative reinforces our aim of putting the customer at the heart of the business. WhatsApp is an everyday resource that allows us to speed up, facilitate and offer more convenience to customers. By expanding communication on the app, we have established an even closer, more humanized, immediate and efficient connection," says Evani Montechesi, Neoenergia's Customer Experience Superintendent.

Up-to-date registration

It's worth remembering that in order to receive information properly through the app, it's important that the energy account holder keeps their registration up to date, especially their cell phone number with Whatsapp. To update your details, simply visit www.neoenergia.com.

Focus on the customer

Neoenergia has been investing in a series of customer-focused actions. This year, the company launched the "More for you" advertising campaign, which values the importance of the brand's presence in people's daily lives; and inaugurated the Tactical Relationship Center (CTR), in Campinas (SP), which carries out 360º service monitoring. The new space functions as a control room and allows 100% of operations to be monitored in real time on all service fronts, including digital channels, telephone and physical stores. In addition, all the face-to-face service stores are being modernized by the end of the year in the concession areas of the five distributors, with 48 of them already ready.