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Atendimento ao cliente Neoenergia: digitalização e humanização para levar uma experiência de excelência

With more than 16 million distribution customers, Neoenergia celebrates 26 years of operation as the largest company in the sector in terms of number of consumers

7/31/23

With a strategy focused on the customer, the company reaffirms its commitment to the quality of the service provided

This Monday (31), Neoenergia celebrates 26 years of operation in Brazil with a historic milestone. The company surpassed the 16.2 million distribution customer mark and is consolidated as the largest company in the electricity sector in the country in terms of number of consumers. The company distributes energy to concession areas in the States of Bahia, Pernambuco, Rio Grande do Norte, São Paulo, Mato Grosso do Sul, and the

Federal District.

“Every day, we connect hundreds of customers to the electricity distribution network, providing quality of life and citizenship. We are aware that we provide an essential service for society and our work cannot stop. All our efforts ensure reliability and continuity of supply, reinforcing the company's leadership position in the domestic electricity sector ,” says Fulvio Machado, Director of Network Business

at Neoenergia.

According to the executive, Neoenergia's five distributors closed the second quarter of this year with an increase of 316 thousand new consumer units . The total number of customers served by the Neoenergia Coelba (BA), Neoenergia Pernambuco (PE), Neoenergia Cosern (RN), Neoenergia Elektro (SP/MS) and Neoenergia Brasília (DF) utilities is equivalent to a population of more than 37 million people.

Over the course of these 26 years, Neoenergia has played a fundamental role in the development and improvement of the energy sector in the country, contributing to the economic and social growth of the communities where it operates.

The company's performance was recognized by the Brazilian Association of Electric Power Distributors (Abradee) through the 2023 Abradee Award. Neoenergia Cosern won the title of best distributor in Brazil, in the Northeast region, and in terms of Operational Management. Neoenergia Elektro won as the best dealership in the Southeast and in the categories Management Quality and Performance Evolution. The result reinforces the company's commitment to providing safe, reliable and quality energy, investing in technology and sustainability to ensure customer satisfaction.

 

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