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Internet Security

Discover the main scams on the Internet and learn five practical tips to avoid falling into digital fraud.

Learn about the most common scams and tips to protect yourself

Every three seconds there is a new attempt at digital fraud in Brazil, according to data from Serasa. Criminals are increasingly using the Internet as a tool to carry out scams, causing theft of personal information and financial losses.

Understanding how these crimes occur and knowing digital security practices are essential to protect yourself from scammers and avoid possible losses.

What are the most frequent digital scams?

With advances in technology, it is increasingly difficult to say what is true and what is fraudulent in the digital universe - and any minor detail that is ignored can be costly. Online scammers benefit every day from people's frailty and innocence to trick them.

Through old and updated strategies, they are able to access phones and computers, collect data, and take money from Internet users. Sometimes the scam comes through a fake bill, a promise of a service that will never be fulfilled, or even a non-existent job opening.

The list is long and there is still no solution to these digital frauds that are multiplying on the Internet. Even as authorities develop new security features, criminals will continue to improve their techniques and take advantage of the good faith of Internet users.

It is very important to know which are the most frequently applied scams and to be aware of the first signs. Among the most common are:

Fake company page scam

Scammers create fake pages or profiles that mimic renowned companies and institutions to trick people into clicking on links so they can capture personal data, such as username, passwords, credit card numbers, and other information.

WhatsApp scam

Using an unknown number and a photo of the victim in the profile, the scammers send WhatsApp messages to the victim's contacts asking for bank transfers or bill payments in the person's name. It's common for him to start the conversation by saying that he lost his old phone and that's your new number.

False bill scam

Criminals create fake bills that look very similar to those already issued by large institutions and have values close to what would be the reality. When making the payment, the victim transfers the money directly to the scammers, without receiving the promised product or service.

Pix scam

The Pix also began to be used by scammers after becoming popular in Brazil. Criminals contact victims by offering products or services in exchange for payment through the tool. After the Pix is performed, the person disappears.

“Pishing” scam

Through fraudulent messages, scammers contact victims as if they were recognized institutions, such as banks and energy distributors, or even as close friends, and include malicious links taking Internet users to fake sites where their personal data is captured.

Fake call center scam

Criminals contact the victim pretending to represent a bank or a company and report a problem, which may be a false overdue account or a non-existent purchase at a high amount, for example. They then take advantage of it to obtain personal data, take financial advantages or control the cell phone of the person who is falling for the scam.

Job advertisement scam

Taking advantage of the fragility of people seeking job opportunities, criminals create fake sites with vacancies that have benefits and salaries that don't exist to steal personal information and even money from victims.

5 practical tips to avoid falling for digital scams

In addition to knowing the types of scams that are being applied on the Internet, there are also some basic security tips that help you avoid falling into these and other frauds:

- Before transferring or paying an invoice, it is essential to verify the identity of the person requesting payment. In case of suspicion, do not complete the operation. Especially in the case of friends who are in supposed financial difficulty;

- Be careful when clicking on links received via e-mail, SMS messages, WhatsApp, or social networks that lead to the registration of personal or payment information. Make sure that they really are from the company's official channels or partners.

- Do not make transfers to people you know without first confirming by phone call or in person. Remember that the requester's WhatsApp may be cloned.

- Avoid repeating passwords in all applications and do not use obvious personal information when creating them, such as dates of birth, first name or family members.

- Be wary of offers, job openings, or online promotions that seem very good and easy. Always check the legitimacy of the site and the company before providing any personal information or making a payment.

How can Neoenergia consumers defend themselves against Internet fraud?

Neoenergia is concerned about the safety of its consumers on the Internet and provides some more guidelines so that they do not become victims of scammers:

Get in direct contact

If they feel that they may be falling for a scam, the customer must immediately contact us to ascertain the legitimacy of the charge through official commercial service.

Pay the bill securely


NEOENERGY ELEKTRO:
The most secure way to pay a Neoenergia account is through Pix. The Pix QR code is available on the bill itself or through a duplicate energy bill through WhatsApp or the company's official website. For those who receive the digital invoice, it is possible to pay using the QR Code by accessing the bank's app.

NEOENERGIA COELBA, PERNAMBUCO AND COSERN:
The most secure way to pay a Neoenergia account is through Pix. The Pix QR code is available on the bill itself or through a duplicate of the energy bill through the company's official website. For those who receive the digital invoice, it is possible to pay using the QR Code by accessing the bank's app

NEOENERGIA BRASILIA:
The most secure way to pay a Neoenergia account is through Pix. The pix QR code is available on the invoice itself.

The customer must also check the following information:

It refers to the name of the company that should receive the amount. Before confirming any payment of energy bills, check that the data are from Neoenergia, including the company's CNPJ.

Check and confirm that the amount to be paid is correct.

Fake bills often have an altered expiration date and misspellings.

Confirm the sender and don't click on suspicious links, pages, or files.
Learn more about your bill:

  • Name of the payee: refers to the name of the company that should receive the amount. Before confirming any payment of energy bills, check that the details belong to your distributor, including the CNPJ.
  • Barcode: Tampered tickets may show the beginning of the barcode of one issuer and the logo of another.
  • Amount: Check and confirm that the amount to be paid is correct.
  • Expiration date and misspellings: Fake bills often have an altered expiration date and misspellings.
  • Digital invoice: confirm the sender and don't click on suspicious links, pages or files. Neoenergia submits your energy bill through official channels and you can only access it with the use of a password.

Neoenergia does not send proactive messages via WhatsApp requesting personal data or sending an energy bill without your request. The official numbers have app verification symbols.

Payments through Pix can only be made through QR Codes and “copy and paste” available on the company's official channels, such as the website, app and WhatsApp.

This service can be easily requested through Neoenergia's telephone number 116, at service stores or through the company's website. It is essential to highlight that this procedure is completely free.

If the consumer has not taken these security measures, the company advises the Civil Police to issue a Police Report to map this type of action and possible compensation for the damages caused by the criminals.

In specific situations, Neoenergia may request information or confirmation of personal data to fulfill a customer request. However, before submitting your details, confirm that it is the company profile. Follow the company's official channels and be wary of potential fake profiles.

If the consumer has not taken these security measures, the company advises the Civil Police to issue a Police Report to map this type of action and possible compensation for the damages caused by the criminals.

Neoenergia does not contact you to request personal information. If someone shows up at your home, claiming to be a company representative and you haven't requested any service, we recommend that you always check their uniform, badge and that they are using an official company vehicle or an authorized service provider. In case of doubt, do not hesitate to contact the call center to confirm the veracity of the visit.

Were you the victim of a scam or are you suspicious of one?

Report immediately through official channels.

  • Access to digital channels and improved service

With updated data, consumers can access digital channels and check information related to their energy supply, request rewiring, consult and negotiate their debt, promotions, benefits and much more.
 
  • Proof of residence and participation in federal government social programs

Citizens who benefit from federal government social programs, such as the Social Electricity Tariff (TSEE), which update their registration data, are able to use their own bill as proof of residence. Based on this, Neoenergia's distributors are able to automatically enroll low-income families in the TSEE (when they meet the criteria required by the federal government).
 
  • Campaigns from distributors

With up-to-date registration information, consumers can participate and are able to increase the chances of receiving various prizes, based on the campaigns carried out by the distributors throughout the year. The updated registration allows the dissemination of opportunities by e-mail, SMS or WhatsApp message.
 
  • Registration of the use of Vital Equipment

By updating registration data, clients are able to ensure the inclusion of differentiated signs, which classify consumer units of patients that use vital hospital equipment in their homes, to a prioritized list of care provided by the Integrated Operations Center (COI).
 
  • Receiving communications

By keeping updated registration data, Neoenergia customers also receive communications informing of cases of power outages or other emergencies.
 
  • Protection of registration data

Personal data provided by Neoenergia consumers are protected in accordance with Personal Data Protection Legislation, in particular Law No. 13,709/2018, known as the LGPD.