Conexão Digital is based on three pillars: modernization of the customer journey, integrated development of digital solutions, and digital inclusion. The initiative brings a series of benefits to consumers, such as an improvement in their experiences and an increasingly efficient service.

There will also be benefits with increased self-service, reduced costs, and improved quality of service. “New products, new processes, new technologies and all the efficiencies foreseen in this project will allow Neoenergia to strengthen the customer-centered culture, in a continuous, growing and sustainable way,” says Renato Suplicy, Corporate Strategy and Digital Services Manager.

Launched products

Among the initiatives available so far are the creation of a virtual assistant for Facebook and Whatsapp, the launch of the self-reading service and a debt negotiation platform, and the possibility of using facial recognition to request a new power connection. Neoenergia was also the first in the electricity sector to offer bill payment via Pix and deliver invoices via WhatsApp, always thinking of bringing ease, convenience and innovation to its customers.