Neoenergia conquista Prêmio Conarec 2025, principal reconhecimento nacional em experiência do cliente

Neoenergia wins Conarec 2025 Award, the main national recognition in customer experience

9/12/25

The award, recognized as the most prestigious seal of excellence in Customer Experience, highlights innovations and excellence in service

 

Neoenergia won the Conarec 2025 Award in the Energy and Utilities category, the most important recognition in the Brazilian Customer Experience market. The award recognizes companies that stand out in terms of innovation, technology and customer-centric service. The ceremony took place this week at the opening of the National Congress of Business-Customer Relations (Conarec) in São Paulo.

The company has developed an integrated and intelligent Customer Experience (CX) ecosystem, which connects technology, processes, people and partners to offer a complete view of the customer and guarantee a fluid experience across all service channels.

"The award recognizes our efforts to put the consumer at the heart of the business. We act based on the voice of the customer, always looking for the root cause of challenges in order to implement sustainable improvements. Innovation is the pillar that allows us to increase agility and resolution in every contact," says Evani Montechesi, the executive responsible for the Customer Experience Department.

According to Evani Montechesi (L), receiving the Conarec Award means validating a strategy
that combines technology, organizational culture and operational excellence.

In 2025, Neoenergia inaugurated the Tactical Relationship Center (CTR) in Campinas (SP), which allows all the service operations of the group's five distributors - Neoenergia Brasília (DF), Neoenergia Coelba (BA), Neoenergia Cosern (RN), Neoenergia Elektro (SP/MS) and Neoenergia Pernambuco - which together serve 16.7 million customers, to be monitored in real time. The space works in partnership with the Integrated Operations Center (COI), which is responsible for coordinating the field teams, increasing efficiency and promoting a more complete experience for the consumer.

According to Evani Montechesi, receiving the Conarec Award means validating a strategy that combines technology, organizational culture and operational excellence. "It's an achievement that reinforces our purpose of transforming the customer experience and motivates us to continue innovating and inspiring the market," she concludes.

News