Cosern, company of Neoenergia, was announced on Monday (06) as one of the finalists of the Aneel Quality Award 2019. The index, measured by an opinion survey conducted throughout Brazil, recognizes the best-rated distributors by residential consumers.
The awards ceremony is scheduled for February 12, at 3 pm, at the Instituto Serzedello Corrêa auditorium, at TCU headquarters, in Brasília. On the occasion, each of the best-rated companies will receive a trophy and a certificate from Aneel, as well as a seal of quality that can be used in promotional materials.
In 2019, Cosern was awarded by the National Electric Energy Agency (Aneel) as the Best Energy Distributor of the Northeast among companies with more than 400 thousand consumers and the 3rd Best Energy Distributor of Brazil with a score of 72.19, six points above the average of the Northeast (66.20) and Brazil (66.10).
The survey was conducted face-to-face at homes by Qualitest - Inteligência em Pesquisa, from July 31 to October 29, 2019 and assessed the consumer's perception of quality and perceived value, their trust in the supplier, of fidelity and their overall satisfaction. 27,165 residential consumers from 608 municipalities served by 91 energy distributors were interviewed.
Aiming to foster continuous improvement in the quality of services provided by energy distributors in the country, the award - formerly called the Consumer Satisfaction Index (Iasc) - portrays the degree of consumer contentment and is published annually by the Agency, since 2000 Aneel awards the best rated distributors, provided the minimum score of 60 points is achieved.
As of April 2017, based on the Tariff Regulation Procedures (PRORET), the annual variation in the award is part of the Periodic Tariff Reviews calculation of the public utility energy distribution concessionaires.
2019 RECOGNITIONS
In March 2019, the Cosern Ombudsman was elected for the second time as the best of Brazil by Aneel , in the first award created by the Agency for this category.
In June 2019, the Company received for the 9th time the Top of Mind 2019 trophy as the potiguar (Brazilian name for the state of Rio Grande do Norte) company that most invests in Culture and Environment, delivered by Foco Nordeste Magazine.
In July 2019, Cosern earned the recognition of Best distributor of Northeast and Second Best in Brazilat the 21st edition of the Brazilian Association of Electricity Distributors Award (Abradee) 2019.
In November 2019, Cosern CEO Luiz Antonio Ciarlini received on behalf of Cosern the “Transformadores" trophy at the 4th edition of the Business Forum, held at the Arena das Dunas.