mulher eletricista neoenergia uniformizada

Electrical problems: When should you call Neoenergia or a private electrician?

7/6/26

In the event of a power outage or electrical problems inside a property, many people are unsure who to contact: the power utility or a private electrician. Although both are involved in the supply of electricity, each has different responsibilities.

Understanding this difference helps speed up the resolution of the problem, avoids unnecessary trips, and contributes to greater safety in the consumer’s electrical installation.


What is Neoenergia’s role?

Neoenergia is responsible for supplying electricity up to the point of delivery at the consumer’s property in the regions where it operates. This includes everything from the external power grid, utility poles, transformers, and electricity meters to other structures related to power distribution.

In cases of service interruptions affecting streets, neighborhoods, or neighboring properties, for example, the utility must be contacted to identify and resolve the issue.

It is also the utility’s responsibility to perform services related to new connections, meter replacements, maintenance of the external power grid, and technical support related to the electricity supply.


When should you contact Neoenergia?

Some situations in which the distributor should be contacted include:

Power outages on the street or in neighboring properties;
Broken or downed wires on public roads;
Frequent voltage fluctuations related to the external power grid;
Problems with the electricity meter;
Requests for a new connection, service restoration, reconnection, or increased load;
A utility pole at risk of falling or damage to the external power grid;
Problems with the property’s service line.


When should you call a private electrician?

Problems located only inside the property, unrelated to the street power grid, are generally related to the internal electrical system and should be assessed by a trusted electrician.

Burnt-out outlets, circuit breakers tripping frequently, a burning smell, short circuits, a faulty electric shower, and old wiring are some examples of situations that require private maintenance.

In these cases, responsibility for the internal electrical system lies with the owner or the person in charge of the consumer unit.


How can you tell if the problem is internal?

Certain signs may indicate that the problem is related to the property’s electrical system. Before contacting Neoenergia, a few simple checks can help identify the source of the issue:

Check the electrical panel and circuit breakers;
Check if neighboring properties are also without power;
Note whether the problem occurred after using any electrical equipment;
Look for signs of a short circuit, a burning smell, or hot outlets.

For example, if the power outage occurred shortly after turning on a specific appliance, such as a microwave, iron, electric shower, or blender, it’s possible that there’s an overload or an internal fault in the home’s electrical system. In this case, a circuit breaker in the circuit breaker panel may have tripped due to an overload.


Why is it important to have a trusted electrician?

The electrical installation must comply with technical criteria and safety standards to prevent the risk of electric shock, overheating, fires, and damage to electrical equipment.

Therefore, makeshift repairs or those performed by unqualified individuals can increase the risk of accidents and exacerbate problems in the home’s electrical system.

Preventive maintenance performed by qualified professionals helps identify worn wires, outdated circuit breakers, and other components that could compromise the electrical system’s operation.

Learn more:

News