Neoenergia releases WhatsApp numbers for customer service


Neoenergia offers a new option of digital service. The news is, in addition to other relationship channels, customers may send requests via WhatsApp.  The use of the tool is simple and aims at reducing face-to-face customer service on agencies, minimizing the risk of contagion by the new coronavirus to customers and collaborators. WhatsApp service aims at providing digital customer service that is even more practical to clients, including elderly people, which is the age bracket that seeks face-to-face service more often and is the population group most vulnerable to the complications caused by COVID-19.


By talking to the provider company directly via WhatsApp or QR Codes, the customer may be easily directed to over 50 services available, with no need to go to an agency. Furthermore, power outages may be reported via messages in the app by sending the number of the contracted account, thus expediting the service.


Also as a means of prevention, the provider company has restricted face-to-face services to New Connections, Transfer of Title, Reconnection, Debt Negotiation and Project Delivery.


Whatsapps :

Celpe: (81) 3217-6990

Coelba: (71) 3370-6350

Cosern: (84) 3215-6001

Elektro: (19) 2122-1696


The provider company opens its other digital channels to its customers:


Customer Relationship Center:

116 (Coelba, Celpe and Cosern)


0800 701 01 02 (Elektro)






IOS and Android system

Official Social Networks Channels ​:



SMS to report power outages:

Celpe/Coelba/Cosern: 26560

Elektro: 28116





This initiative is part of theIberdrola group's response to the Coronav​írus​.