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Safety in the Rain

Safety tips to avoid electric shocks during a rainy season.

During the rainy season, it is essential that people take preventive measures to ensure their safety. Floods, lightning, tree falls are common events during storms that can affect the electrical grid.

Neoenergia, through its distributors, advises the population to act with caution in these situations and provides tips to avoid risks,

especially at home.

Safe House: Pay attention to moisture on walls with electrical circuits or outlets. If you notice any signs, avoid touching or connecting devices to local outlets to avoid risks of electric shock.

Flood Care: Turn off the circuit breaker in flooded areas and contact the distributor immediately. After the service is restored, it is advisable that a professional evaluate the electrical network before turning on the circuit breaker.

See more safety tips in case of floods and floods here.

Dealing with Electric Shock: In the event of an electric shock, turn off the power source, move the victim away from the shock source without touching it directly. Use insulating materials such as plastic, thick fabric, rubber, or wood. Call the emergency service and remain calm until the professionals arrive.

Lightning showers: Seek shelter as soon as you see heavy clouds in the sky or hear thunder.

Service channels

 

Neoenergia Coelba

  • Customers with hearing and speech disabilities: 0800 701 0155 (free call), provided that they use a telephone device adapted for this purpose

Neoenergia Pernambuco

  • Customers with hearing and speech disabilities: 0800 701 0155 (free call), provided that they use a telephone device adapted for this purpose

Neoenergia Cosern

  • Customers with hearing and speech disabilities: 0800 701 0155 (free call), provided that they use a telephone device adapted for this purpose

Neoenergia Elektro

  • Customers with hearing and speech disabilities: 0800 701 0155 (free call), provided that they use a telephone device adapted for this purpose

Neoenergia Brasilia

  • Website: https://www.neoenergia.com/web/brasilia
  • WhatsApp: (61) 3465-9318
  • Contact number: 116
  • Application: Android and iOS
  • Customers with hearing and speech disabilities: 0800 701 0155 (free call), provided that they use a telephone device adapted for this purpose
  • Service outside the concession area: 0800 061 0196

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