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As a way of strengthening its ever closer relationship with its 17 million customers, around 40 million people in total, Neoenergia reinforces that it is at the side of consumers at every moment of their day. The company is highlighting a series of initiatives and services focused on Brazilians in order to maintain its commitment in the concession areas where it operates.
Every day, the consumer is at the center of its operations and electricity is essential to people's lives in many situations. For this reason, Neoenergia's aim is to strengthen this connection with its customer base and for the company to be perceived as a companion wherever it goes and at all times, like a friend.
Neoenergia has expanded communication via Whatsapp, with information on energy supply, such as scheduled disconnections and reconnection deadlines in the event of interruptions. Customers can also request a second copy of their electricity bill by voice command, all they need to do is keep their registration up to date.
Messages are transmitted immediately and securely, with no risk of misplacement or late receipt of information. WhatsApp is an everyday resource that makes it quicker, easier and more convenient for customers.
Thus, by expanding communication on the app, the company establishes an even closer, more humanized, immediate and efficient connection with consumers.
Neoenergia has expanded communication via Whatsapp, with information on energy supply, such as scheduled disconnections and reconnection deadlines in the event of interruptions. Customers can also request a second copy of their electricity bill by voice command, all they need to do is keep their registration up to date.
Messages are transmitted immediately and securely, with no risk of misplacement or late receipt of information. WhatsApp is an everyday resource that makes it quicker, easier and more convenient for customers.
Thus, by expanding communication on the app, the company establishes an even closer, more humanized, immediate and efficient connection with consumers.
In addition, all the company's face-to-face stores are being modernized by the end of the year in the concession areas of the five distributors. So far, 48 have been completed. Neoenergia's app has also been modernized, centralizing 40 functionalities.
In addition, all the company's face-to-face stores are being modernized by the end of the year in the concession areas of the five distributors. So far, 48 have been completed. Neoenergia's app has also been modernized, centralizing 40 functionalities.
In addition, all the company's face-to-face stores are being modernized by the end of the year in the concession areas of the five distributors. So far, 48 have been completed. Neoenergia's app has also been modernized, centralizing 40 functionalities.
To encourage the payment of bills via PIX and reinforce the speed and practicality of this method, the company is running a promotion that includes exclusive prizes for residential customers who adhere to the format.
The promotion will reward 55 customers across the country, who will compete for monthly credits of R$ 250.00 on their electricity bills for a year, totaling R$ 3,000 in discounts for each winner during the period, and at the end of the campaign, each distributor will draw a prize worth a total of R$ 80,000.
The more customers use this payment method, the more chances they have of winning, as the numbers are cumulative and are valid for both the monthly draws and the final draw - as long as consumers keep their bills up to date.
Planejamento Semanal
Planejamento Diário
Execução em Tempo Real
To encourage the payment of bills via PIX and reinforce the speed and practicality of this method, the company is running a promotion that includes exclusive prizes for residential customers who adhere to the format.
The promotion will reward 55 customers across the country, who will compete for monthly credits of R$ 250.00 on their electricity bills for a year, totaling R$ 3,000 in discounts for each winner during the period, and at the end of the campaign, each distributor will draw a prize worth a total of R$ 80,000.
The more customers use this payment method, the more chances they have of winning, as the numbers are cumulative and are valid for both the monthly draws and the final draw - as long as consumers keep their bills up to date.