When requesting electricity service for a property, many people have questions about which service to request from the utility company: service restoration or a new connection.

The two services serve different purposes and depend on the consumer’s history with the utility company. Find out here which one you should request in your situation.

What is power reactivation?

Service restoration should only be requested when the property has previously had an account with the utility company.

This can happen, for example, when the previous resident requested termination of the contract, the property was sold or rented, or the business ceased operations.

In these situations, the new owner, tenant, or person responsible for the consumer unit must request the reactivation of the power supply from the utility company.

What is a new connection?

A new connection is requested when the property has never had an electricity supply linked to a Contract Account (or UC Number—Consumer Unit) with the distributor.

This type of service is typically provided for newly constructed properties, vacant lots, new commercial establishments, or consumer units that have never had an active electricity connection.

In these cases, the utility company conducts a technical assessment of the installation and carries out the necessary procedures to begin supplying electricity to the consumer unit.

How can you tell if the property needs a new connection or a reconnection?

One of the simplest ways to identify the type of request is to check whether the property has had an active electricity supply in the past.

Newly constructed properties or those that have never had a meter or a service contract typically require a new connection.

On the other hand, properties that previously had an active electricity supply but had their contract terminated usually only require reactivation of the consumer unit.

If you have any questions, Neoenergia can advise you on the most appropriate service for each situation.

Check the condition of the electrical installation

Before connecting or reactivating the power supply, it is important that the property’s electrical installation be in good, safe condition.

Old wiring, damaged circuit breakers, makeshift electrical connections, and installations that do not comply with technical standards may prevent the service from being performed or increase the risk of electrical accidents.

Therefore, whenever necessary, it is best to have an electrician inspect the system before requesting the service.

How do I request a new connection or service restoration with Neoenergia?

Requests for a new connection or service restoration can be made through Neoenergia’s customer service channels.

Before submitting your request, it is important to gather information about the consumer unit and verify that the property’s electrical system is in proper condition for service.

In some cases, the utility may request documents from the person responsible for the property, registration information, and an assessment of the condition of the service entrance and the electrical installation.