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1. What are the documents the shareholder shall submit to be served?
In Banco do Brasil shareholder service he/she must submit the following documents:

- Individuals
CPF,
Identity Document,
Resident proof.

- Estate
Certificate of Death, Shareholder CPF and RG and CPF of heir(s), Administrator Term, Shareholder CPF, RG and CPF of Heir(s),
Judge award or Deed of Distribution, which must include shareholder CPF and CPF of heir(s), share amount, type and issuing company.

- Legal Entities

Individual Company (trade or contractor)
Register with the City Hall or certificate issued by the Board of Trade for judicial purposes,
Updated CNPJ Card (former CGC),
Tax Clearance Certificate issued by the City Hall or certificate issued by the Board of Trade for judicial purposes,
Owner CPF and identity document.

- Foundation

Updated CNPJ Card (former CGC),
Representative CPF and identity document,
Minutes of the Meeting of representative election,
Articles of Incorporation.

- Ltda. (Private Limited Liability Company)
Updated CNPF card (former CGC),
Incorporation Agreement and last amendment (with Board of Trade certificate if amended more than 12 months ago),
Partner/Director CPF and RG.
- S. A. (Joint Stock Company)
Updated CNPJ Card (former CGC),
Articles of Incorporation,
Minutes of election of current board of directors,
Directors´ CPF and identity document.

- S/C (Civil Association)
Updated CNPJ card (former CGC),
Incorporation Agreement and last amendment (with Court of Record Office certificate, if amended more than 12 months ago),
Partners/Managers CPF and RG.

Underage

Those under 21 years old may negotiate their share if represented by their parents or by their legal person responsible, who shall hold his/her personal documents and documentation that proves his/her responsibility for the underage. In case of those under 16 years old as to sale or transfer of share holding, it is required the presentation of Judge Award.

Power of Attorney

The attorney must present public power of attorney (drafted at notary office) with specific powers. In accordance with the purpose, the following requirements:

Power of Attorney with power to request shareholding status or receive income.

The power of attorney must:

Grant powers to this purpose before the share issuing company,
It must include name and CPF of shareholder.

Power of attorney with power to transfer shares.
The power of attorney must:

Grant powers to this purpose:
Be granted in own cause, in irrevocable and irreversible character before the share issuing company,
It must include amount and type of shares and the object of transfer.
It must attach Notary certified copies of RG and CPF of assignor and assignee, if the shareholder is an individual.
If a legal entity, present the above mentioned identification documents.

In addition, all proxies must:

Include only one grantor,
It must include public Seal, if issued in districts different from those they have been submitted in,
2. How to alter shareholder data at the company stock register?
The shareholder must go to any agency of the Banco do Brasil and according to the amendment to be made, submit Notary-certified copy of documentation listed below:

a) address:
The shareholder must present RG, CPF and recent residence proof in his/her name.

b) name, civil status:
The shareholder must present documentation of alteration of name ( marriage certificate, divorce certificate, agreement amendment, etc.).

c) CPF / CNPJ:
The shareholder must present previous and current CPF/CNPJ.
3. May shares be transferred?
a) Inter-living Transfer:
This type of transfer is carried out in any agency of the Banco do Brasil, which shall conclude the process after the perfect identification of the parties.

b) Transfer due to decease:
This service is rendered in any agency of the Banco do Brasil by means of a judicial document.
4. When do the shares prescribe?
Actually, shares do not prescribe. While the company exists as an open corporation, shares will exist.
5. What are dividends?
It is the participation in the profits of a company (a joint stock company), distributed in cash to shareholders. The value of the dividends of each shareholder is proportional to the amount of shares held and to the profit gained by the company in the previous fiscal year. In accordance with the Corporation Law shareholders are assured a minimum dividend of 25% of the net profit assessed in each fiscal year provided there is positive balance in the accrued profit/loss account.
6. How may the shareholder receive dividends?
Yield may be of two kinds: dividends or interests on own capital. The Dividend distribution is annual provided the company presents profits in the period and presents positive balance in the accrued profit/loss account.

Interests on own capital may be distributed with a shorter periodicity than the annual one. The shareholder if current account holder of the Bank of Brazil shall receive the credits related to yields automatically in his/her current account. In case he/she is not a current account holder of the Bank he/she must go to any agency with his/her identification documents.

Dividends may be received through credit in bank current account, and it is only necessary that the shareholder keeps his register data updated with the Banco do Brasil which is the depositary institution of the shares of the Group company.
7. What does the former-dividend term mean?
A former dividend share is that purchased after a meeting that defined on dividend distribution. Thus the dividends shall be credited in favor of the previous shareholder, that is, the one that had the right on the shares on the date of the meeting, and that the right is of whom was a shareholder before the meeting.
8. What are the types of shares in place?
Shares may be:

- Ordinary (ON): those that grant vote right at the company meetings

- Preferred (PN): offering preference in receiving of results or in the reimbursement of capital in case of liquidation of the company. However, preferred shares do not grant the right of vote not restrict it.

Preferred shares may even be distinguished as A, B, C classes or any other letter that stands after the ¿PN¿. The characteristics of each class are established by the share issuing company in its articles of incorporation. These differences vary from company to company; therefore, it is not possible to make a general definition of share classes.
9. Where are shares negotiated?
The main share negotiation market is Bovespa.

You shall look for a Stockbroker or the Bank of Brazil. They have professionals dedicated to market analysis and have all information of the company.
10. How and where are shareholders helped?
Shareholders and other holders of rights on shares are helped through the network of agencies of Banco do Brasil (Bank where there are filed book entry shares) that renders diverse services, such as:

- Information on stock status

- Transfer of stocks (among living holders, causa mortis, judicial order, grouping / development of deposit accounts)

- Receiving of documents for shareholder activation

- Issue of shares

- Payment of dividends and interests on own capital

- Register alterations (change of shareholder name, address, bank account, implementation or extinction of bank account for dividend credit)

- Change of CPF/CNPJ, change of number or nature of identity card

- Entry of share blocking

- Entry of bindings and release of bindings and further relevant services;
11. How may the shareholder know whether he/she is a shareholder and his/her quantity of shares?
The shareholding status may only be informed to the very shareholder or to the person formally authorized through a power-of-attorney at Banco do Brasil branches. Banco do Brasil offers an exclusive shareholder service telephone number: (21) 3808-3422.

Shareholders which custodies are carried out by a CBLC (*) (Companhia Brasileira de Liquidação e Custódia) Brazilian Company for Liquidation and Custody must refer to their position at this institution with their broker.
12. How do you find a share price?
Share prices are determined by demand and supply of securities at Stock Exchange auctions. This way security quotation at Stock Exchange is the most reliable reference to negotiate stocks. The demand for purchase or sale of stocks is related with the historical behavior of quotations and above all with future perspectives of issuing companies, such as: payment of dividends, profits and the economical policy influence on the company activities.

The inquiry on stock quotation values may be carried out through the official valuable stockbrokers, Stock Exchange and large newspapers.
13. Will the company keep the shareholder informed of his/her shareholding rights?
Shareholders shall keep their register data updated with the Banco do Brasil in order to assure the full exercise of their rights, being enough to go to any agency with his/her shareholder identification documents.

Updating of mail address shall allow the shareholder to receive deposited shareholding status balance statements, dividend and/or capital interest statements.
14. What is the policy of dividends of the Neoenergia?
The companies controlled by the Neoenergia Group adopt 25% as a minimum percentage of distribution of dividends. However, in the last years the controlled companies distributed 95% of the net profit, being 5% addressed to the constitution of a legal reserve.

The Holding has established as a policy a minimum distribution of 35% of the net profit adjusted, being up to the Executive Board of Directors to justify any payment proposal lower than this percentage. The additional distribution is conditioned to the macroeconomic, ruling and market status that may interfere: (i) in the Indebtness Policy of the Neoenergia group, (ii) in the opportunities of investments in new businesses and (iii) in the non-recurring results and/or those that shall not be converted in cash for the time being.

15. What is the indebtness policy of the Grupo Neoenergia?
The Neoenergia Group indebtness policy is to be among the first four private companies of the Brazilian electrical sector with the highest rating. The manner through with the company expects to achieve such goal is by attempting to keep the following indicators:



These indicators shall be periodically revised to reflect the current market conditions that make Neoenergia reach this proposed goal.
16. What is capital market?
The market capital is the environment that allows for the permanent transfer of resources from investors (individuals or legal entities) to open corporations that use these resources to finance their operations and investments. In turn, investors expect to obtain a financial return in the operation.

The more active the capital market of a country is, stronger is its economy and more democratic is the administration and management of its companies. The capital market is fundamental for the development of the companies and of the country.
17. What does CVM stand for?
Comissão de Valores Mobiliários (CVM) ¿ (Securities Commission) is a federal autarchy that rules and inspects the Stock Exchange and the open corporations, share funds and deriving markets that refer to security values submitted to the competence of the very CVM. Detailed information on this Commission may be obtained from CVM through its site www.cvm.gov.br.
18. How is it possible to contact the Department for Relationship with Investors?
Contact the Department of Relationship with Investors through the specific link on site www.neoenergia.com/ri.
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